Q: How to register a member?

A: 1. Open the Web page, click on the "Sign Up/Login"
2. Enter into the information page of need registration: You need to fill out your name, mailbox address, and password.
3. Click "submit" the specified page appears, you need to improve your message. 


Q: How to place an order?

A: 1. Search for the products that you need.
2. Add to cart.
3. Confirm your order&address.
4. Make payment security.
5. Track your package online.
6. Confirm to receive your package.


Q: How to search for products? 

A: In order to find the products that you need, it would be better to input the keywords on the search line that on the top of the page or find it in the main menu.
 

Q: How can I track my order?

A: When the package is shipping out, there is a shipping confirmation email sent to your email. Also, log into MY ACCOUNT to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipping.
If you don't know what your tracking number is or if you have trouble tracking your package, feel free to contact our customer service department for assistance.


Q: I can't track my order using the tracking number provided. What can I do?

A: If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.


Q: How long will it take to receive my order?

A: Normally the package can be delivered with 2-5 business days, The date on which you receive your order will depend on many factors such as the shipping method, holidays as well as the location of the shipping address. 
Once your order has shipped, you will receive a tracking number via email, enabling you to track your order.


Q: How can I cancel my order?

A: If you decide to cancel your order you can contact our customer service department and they will assist you to do so.


Q: Why was my item/order canceled?

A: Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed. An issue in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us.


Q: What if I forget my password?

A: We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".


Q: When will I receive my refund?

A: The refund caused by order cancellation, refund agreement, or mediation will be processed instantly from the UNIC account. However, it may take 7-10 business days for it to display on your credit card statement or PayPal.